Orders
Where do I find the Order Reference Number?
The Order Reference Number is a unique 12 digit number that can be found on the "Order Tracking" screen of the Gogappi App. Please navigate to the Order Tracking screen by clicking on Account Your orders Select the order for which you need Order ...
Can I apply a coupon after checkout?
Coupon codes can only be applied during checkout. They can not be updated once the payment is made.
My coupon code isn't working.
Please go through all terms and conditions of the coupon in order to check for its validity before applying it. Coupons may fail in the following cases If your order does not meet the terms and conditions of the promotion If the coupon has already ...
Can I use multiple coupon codes on a single order?
It is not possible to use multiple coupon codes in a single order. Offers and promotions can not be combined.
My order was not satisfactory.
We are extremely sorry for the inconvenience. Please mail us at help@gogappi.com with your issue and we will get back to you at the earliest. Click here for more information on Gogappi's Cancellation and Refund Policy.
Can I avail contactless delivery?
While the option to opt in for contactless delivery is not available on the Gogappi App yet, you can contact the delivery agent via phone and request them to leave the order at your door step.
Can I return my order?
Orders once placed can not be cancelled, returned or updated. Please double check your order before making any payment. However if you did not find your order satisfactory please mail us at help@gogappi.com with your issue. We will get back to you at ...
Order was not delivered to my address.
We are sorry for the inconvenience caused. Please mail us at help@gogappi.com along with all details. We will resolve your issue at the earliest. Click here for more information on Gogappi's Cancellation and Refund Policy.
How can I contact delivery agent?
Delivery agent details will be available once an agent is assigned to your order. You can view these details on the order tracking page. From here you can contact the delivery agent via phone call.
Does Gogappi charge for delivery?
Yes. Gogappi charges a nominal fee for deliveries. This fee will go towards fairly compensating our delivery partners. Delivery fees can vary based on multiple factors such as Delivery distance Traffic conditions Peak hour demand Weather conditions ...
Can I add special instructions to the Delivery Partner?
No. It is currently not possible to add special instructions to the delivery partner. However this feature will be available soon on the Gogappi platform.
My order has been cancelled.
We are extremely sorry for the inconvenience. Do not worry. Your money will be refunded back to your account in line with Gogappi's Cancellation and Refund Policy. Click here for more information on Gogappi's Cancellation and Refund Policy.
The vendor has rejected my order.
We are extremely sorry for the inconvenience. Do not worry. Your money will be refunded back to your account in line with Gogappi's Cancellation and Refund Policy. Click here for more information on Gogappi's Cancellation and Refund Policy.
My Order is stuck in "Waiting for vendor confirmation"?
Vendors usually accept orders within 10 minutes. If the vendor is taking too long to accept your order, you can contact the vendor via phone call. Contact details of the vendor can be found on the order tracking screen. If you are unable to contact ...
How long will my order take?
Standard delivery times on Gogappi vary between 20 to 90 minutes. We are continuously working towards making deliveries quicker. Conditions such as bad weather, weekends, distance, peak hours and other unforeseen factors may impact delivery times.
I did not receive the right order.
We are sorry for the inconvenience caused. Please mail us at help@gogappi.com with your issue. We will get back to you at the earliest. Click here for more details on Gogappi's Cancellation and Refund Policy.
Can I cancel my order?
Orders once placed can not be cancelled, returned or updated. Please double check your order before making any payment. Gogappi reserves the right to cancel orders based on weather conditions, availability of delivery partner or vendor and other ...
Can I customize my order by adding special instructions?
At the moment, it is not possible to customize your orders. This feature will be available soon on the Gogappi platform.
Can I update my order once placed?
Orders once placed can not be cancelled or updated. Please double check your order before making any payment. Click here for more details on Gogappi's Cancellation and Refund Policy.
My items were damaged/ packing issues.
We are sorry for the inconvenience caused. Please mail us at help@gogappi.com along with photos of the damaged items. We will resolve your issue at the earliest. Click here for more details on Gogappi's Cancellation and Refund Policy.
How can I track my order?
All orders can be tracked from the Order Tracking screen of the Gogappi App. You can track your order by clicking on Account > Your Orders > Tap on the order of your choice.